We, only Ship within Australia.

Standard Delivery

Free for orders of $199.99 and above and $15 for orders below this value.

·         Same day Handling and package Monday to Saturday

·         Delivery 2 to 8 business days (Monday to Friday)

Express Shipping

Orders of $199.99 and above may opt for Express Shipping for a flat fee of $15. Orders below $199.99 will be charged $25 for Express Shipping.

·         Same day Handling and package Monday to Saturday

·         Delivery 1 to 4 business days (Monday to Friday)

Standard Delivery

·         Same day Handling and package Monday to Saturday

·         Delivery 2 to 8 business days (Monday to Friday)

Express Shipping

·         Same day Handling and package Monday to Saturday

·         Delivery 1 to 4 business days (Monday to Friday)

We use Australia Post, Sendle or couriers for our Shipping.

Please see our link to our Shipping Policy

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help.

Return & Refund Policy

Run Trails have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Sales@runtrails.com.au  Please note that returns will need to be sent to the following address: Shop 10 / 165-167 Argyle street Camden NSW 2570 or returned in store.

If your return is accepted, please send your return to the above address or instore. You are responsible for the return shipping cost unless the the product was faulty or wrong item received. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at Sales@runtrails.com.au or Ph: (02) 4651 1396

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, For health and safety, change of mind returns cannot be accepted for underwear, creams, powders or food/nutrition products, even if the original packaging appears intact.

Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

No Restocking Fees

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Sales@runtrails.com.au.

Yes, we offer exchanges on our products, please ensure the product has not be used and is still in original packaging. please refer to our Refund and exchange policy

Return & Refund Policy

 At Run Trails, we want you to be completely
satisfied with your purchase. If you're not, we offer a 30-day return window
from the date you receive your order.

Eligibility for Returns

- Items must be unworn, unused, with
original tags, and in the original packaging.
Proof of purchase (receipt or order confirmation) is required.
Returns must be initiated within 30 days of receiving your order.
❗ Items returned without prior approval will not be accepted.

How to Request a Return

To start your return, please email us at
sales@runtrails.com.au with your order number and reason for return. Once your
return is approved, you can:

Return the item in-store   
- Or mail it to:
Run Trails
Shop 10 / 165–167 Argyle Street
Camden NSW 2570 Australia

Customers are responsible for return
shipping costs unless: The item was faulty, damaged, or You received the wrong item.

Damaged or Incorrect Items

Please inspect your order upon delivery. If
you receive a defective, damaged, or incorrect item, contact us immediately so
we can resolve the issue promptly.

Non-Returnable Items for Refund

The below items can be exchanged or
refunded as store credit.

 Non-returnable
items: Gift cards, Clearance or final sale items
If you’re unsure whether your item is eligible for return, feel free to contact
us.

Exchanges

To exchange an item, please follow the
return process above. Once your return is approved, place a new order for the
desired item.

Refunds

After we receive and inspect your return:
We’ll notify you if the refund is approved.
If approved, refunds are issued to your original payment method within 10
business days.
Your bank or credit card provider may take additional time to process the refund.
If more than 15 business days have passed since your refund approval, please
contact us.

Contact Us

📍 Store Address
Run Trails
Shop 10 / 165–167 Argyle Street
Camden NSW 2570 Australia
🕒 Store Hours
Mon–Fri: 9:00am – 5:00pm
Sat: 9:00am – 4:00pm
Sun: Closed
📞 Phone: (02) 4651 1396
📧 Email: sales@runtrails.com.au
ABN: 49 680 367 677

Run Club is Free, come on down and enjoy like minded runners.

We meet in front of the shop every Thursday night at 6.00pm start time.

You need to be able to walk / jog a 5km distance, a good attitude. You will need a good head torch during the non daylight saving times. Any other questions please reach out to us.

Run Trails is a small family owned small business, we like the opportunity to price match to see if we can help you out, please contact us via phone or email with your price match enquiry.

please see our terms and conditions