Privacy Policy

Last updated: July 4, 2025
Run Trails operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Run Trails is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified. We may collect or process the following categories of personal information:

- Contact details (name, address, billing/shipping address, phone number, email)
- Financial information (credit/debit card numbers, payment confirmations, etc.)
- Account information (username, password, settings)
- Transaction information (items viewed, purchased, returned, etc.)
- Communications with us (e.g. customer support inquiries)
- Device information (IP address, browser type, network info)
- Usage information (your interactions with the Services)

Personal Information Sources

We may collect personal information from:

- You directly (account creation, order placement, contact)
- Automatically through our website and cookies
- Service providers (e.g. payment processors, analytics)
- Partners or third parties

How We Use Your Personal Information

Depending on your interactions with us, we use your personal information to:

- Provide, tailor, and improve our Services
- Process your orders, returns, and exchanges
- Personalize your experience and make product recommendations
- Send marketing and promotional content (with your consent)
- Detect and prevent fraud and ensure security
- Comply with legal obligations and enforce terms

Cookies and Tracking Technologies

We and our third-party service providers (including Google) use cookies, pixels, and similar tracking technologies to collect information about your interactions with our website, for analytics, personalization, and advertising purposes, including remarketing. You can manage your cookie preferences through your browser settings or opt out of Google’s use of cookies by visiting https://adssettings.google.com/.

How We Disclose Personal Information

We may disclose your information:

- To Shopify and service providers who support our business operations
- To marketing partners for advertising purposes, subject to your choices
- When legally required or in connection with legal proceedings
- With your consent or at your direction
- In business transfers (merger, acquisition, etc.)

Sale or Sharing of Personal Information

We do not sell or share your personal information with third parties for their own direct marketing purposes without your consent.

Relationship with Shopify

The Services are hosted by Shopify, who may process personal information about you. Shopify may act as a data processor or controller depending on the context. For more details on how Shopify handles your data and your rights, visit https://www.shopify.com/legal/privacy.

Third Party Websites and Links

We are not responsible for the privacy or security of third-party websites linked from our site. You should review their privacy policies independently.

Children's Data

The Services are not intended for use by children. We do not knowingly collect information from anyone under the age of majority in your jurisdiction. If you believe your child has provided us with their data, contact us for removal.

Security and Retention of Your Information

We take reasonable measures to protect your information. However, no system is 100% secure. We retain your information as long as needed to fulfill our services, comply with legal obligations, and enforce agreements—typically for up to 7 years.

Your Rights and Choices

Depending on your location, you may have rights to access, correct, delete, or port your data. You can opt out of promotional emails using the unsubscribe link in our messages.

You may exercise these rights via the contact methods below. Identity verification may be required.

Complaints

You may file complaints or appeals about your data privacy by contacting us. You also have the right to lodge a complaint with your local data protection authority.

International Transfers

Our Services are available only to customers located in Australia. We may transfer your personal information to countries outside your own. Where required, we use Standard Contractual Clauses or equivalent legal mechanisms to protect your data.

Changes to This Privacy Policy

We may update this Privacy Policy as needed. We will post updates on this page and revise the "Last updated" date accordingly.

Contact

If you have questions or would like to exercise your rights, contact us at:

Email: Sales@runtrails.com.au 
Mail: 165-167 Argyle Street, Shop 10, Camden, NSW, 2570, AU

Ph: 02)4651 1396